ZimbabweOnly 4% Certified: CICM Graduates Signal Africa's Rising CX Voice
At CICM's 14th Graduation Ceremony in Harare, a new class of certified professionals pushed the continent's total past 5,000 but with just 4…
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MalawiNicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
One Region, One Standard: Southern Africa's Customer Experience Council Relaunches with Continental Ambitions
Gaborone, Botswana - For years, customer experience professionals across Southern Africa have built their standards, trained their practitio…
RwandaKigali Becomes the Home of African CX Leadership
KIGALI - In two short years, a single gathering at Kigali's Ubumwe Grande Hotel has grown into the continent's most closely watched platform…
Inside Africa's Boldest CX Recognition
What the 2026 Leadership Awards Reveal, and Why 2027 Should Be on Your Radar
CICM Confers Its Highest Honour: Meet the 2026 Class of CX Fellows
Fellowship is the pinnacle of recognition in Customer Experience reserved for those who have not just practised CX but shaped its future. Me…
A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference
Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …
Africa CX Leadership Awards 2026: Celebrating the Continent's Customer Experience Trailblazers
The 2026 Africa CX Leadership Awards honoured a new generation of Customer Experience leaders from across the continent. CX News Africa cele…
CICM Global Appoints New Board to Lead Africa's Customer Experience Revolution
CICM Global has named Prof. Wynand Goosen as Board Chairman and Dr. Mary Ritz as Vice Chairperson, heading a new nine-member board set to sh…
AFTER FIVE YEARS IN THE WILDERNESS, AFRICA'S CX COUNCIL PREPARES FOR RELAUNCH
Founding members regroup to rebuild the continent's pan-African body for customer experience, with a full board, committee structure, and a …
Ghana
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…