ZimbabweOnly 4% Certified: CICM Graduates Signal Africa's Rising CX Voice
At CICM's 14th Graduation Ceremony in Harare, a new class of certified professionals pushed the continent's total past 5,000 but with just 4…
News
The latest customer experience, contact centre, and BPO news from across Africa — banking, telecoms, retail, regulation, and the people moving the industry forward.
18 stories
MalawiNicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
One Region, One Standard: Southern Africa's Customer Experience Council Relaunches with Continental Ambitions
Gaborone, Botswana - For years, customer experience professionals across Southern Africa have built their standards, trained their practitio…
Inside Africa's Boldest CX Recognition
What the 2026 Leadership Awards Reveal, and Why 2027 Should Be on Your Radar
CICM Confers Its Highest Honour: Meet the 2026 Class of CX Fellows
Fellowship is the pinnacle of recognition in Customer Experience reserved for those who have not just practised CX but shaped its future. Me…
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference
Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …
Africa CX Leadership Awards 2026: Celebrating the Continent's Customer Experience Trailblazers
The 2026 Africa CX Leadership Awards honoured a new generation of Customer Experience leaders from across the continent. CX News Africa cele…
South AfricaSilence the Spam: South Africa's New Opt-Out Registry Puts Consumers Back in Control
The National Consumer Commission will administer a national registry letting consumers block unwanted direct marketing calls, texts and emai…
CICM Global Appoints New Board to Lead Africa's Customer Experience Revolution
CICM Global has named Prof. Wynand Goosen as Board Chairman and Dr. Mary Ritz as Vice Chairperson, heading a new nine-member board set to sh…
When good work doesn't add up
Game On helps leaders turn sound strategy and committed effort into coordinated performance customers can feel, while building the capabilit…
The Costliest Contact Centre Problem Is the One You Diagnose Incorrectly
The data is not the diagnosis