Research Hub
Original data on how Africa experiences customer service — produced by CXnewsAfrica and CICM Global, and available exclusively here.
State of CX in Africa
Our annual study benchmarking customer satisfaction, contact centre performance, and digital service adoption across Africa's major markets. Executive summary free to all readers; the full report available to CX Professional members and report sponsors.
Request the executive summary → SurveysCountry & Sector Surveys
Deep-dive satisfaction surveys by market and industry — banking in Nigeria, telecoms in Kenya, retail in South Africa, and more, published throughout the year.
DownloadsWhitepapers & Guides
Practical, sponsor-supported guides on specific CX challenges — from omnichannel strategy to contact centre automation to consumer-protection compliance.
Commission custom research.
Have a specific brief? Our research desk can design a study around your market and questions.