About CXnewsAfrica
CXnewsAfrica is the continent's leading digital publication for customer experience, contact centre, and BPO news — the trusted daily read for executives, CX professionals, and journalists who need to understand how African businesses serve their customers. Published by CICM Global, which has informed Africa's CX community since 2014.
Our Vision
To be the most trusted and widely read customer experience media platform on the African continent — the first place any African executive, CX professional, or journalist goes to understand how customer service is evolving across the region.
Our Mission
We inform, connect, and elevate Africa's customer experience community by publishing rigorous, practical, and locally-grounded journalism — research, case studies, leader interviews, and opinion — that helps organisations across Africa deliver world-class service, while giving African CX voices a global platform.
What We Stand For
Five principles behind every story we publish.
Relevance over Recycling
Every story is reported or filtered through an African market lens — because what works in London or New York doesn't always translate to Lagos or Nairobi.
Evidence over Opinion
Data, surveys, and named sources come first. Hot takes come second — and they're always labelled as opinion.
Pan-African, Not Single-Market
We give equal editorial weight to Lagos, Nairobi, Harare, Accra, Johannesburg, Cairo, Kigali and beyond.
Practitioner-Useful
Every article should leave a CX lead or business owner able to do something differently by the time they finish reading.
Independence
Advertisers never buy editorial coverage. Sponsored content is always clearly labelled and held to the same quality bar.
Good CX isn't a Western import.
It's a competitive necessity for African business — and a growing contributor to the continent's GDP. Our job is to help you get it right.