Public Sector & Government Services · 
Rwanda
RwandaRWANDA: WHEN GOVERNMENT BECOMES THE COUNTRY'S BIGGEST CX CASE STUDY
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Ghana
›The Patient Is the Customer Now: Ghana’s Free Primary Healthcare Rolls Out Like a CX Journey
Rwanda
›RWANDA: WHEN GOVERNMENT BECOMES THE COUNTRY'S BIGGEST CX CASE STUDY
Kenya
›KENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
Egypt
›EGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Tanzania
›Africa's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Nigeria
›NIGERIA: SCALE, SPEED, AND THE FIGHT FOR TRUST
Zimbabwe
›The Citizen Becomes the Scorekeeper
Pan-African
›After 12 Years, The Customer Magazine Has a New Name and a Bigger Mission
Malawi
›Malawi's First National Service Scorecard Reveals a Country of Two Speeds
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Editor's Picks
The stories our editorial team thinks every CX and business leader in Africa should read this week.
Africa's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…
NIGERIA: SCALE, SPEED, AND THE FIGHT FOR TRUST
Africa's largest economy now moves close to a billion dollars a day through digital payments. The question keeping bank and fintech executiv…
The Citizen Becomes the Scorekeeper
A new presidential platform lets ordinary Zimbabweans grade their council's water, roads and refuse collection in real time.
From the Country Desks
What's happening in customer experience across Africa's biggest markets, right now.
Latest News
All news →CX Africa Awards · Tanzania
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Fintech & Banking CX · Egypt
EgyptEGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Fintech & Banking CX · Kenya
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
Fintech & Banking CX · Nigeria
NigeriaNIGERIA: SCALE, SPEED, AND THE FIGHT FOR TRUST
Public Sector & Government Services · Rwanda
RwandaRWANDA: WHEN GOVERNMENT BECOMES THE COUNTRY'S BIGGEST CX CASE STUDY
Regulatory & Consumer Protection · Zimbabwe
ZimbabweThe Citizen Becomes the Scorekeeper
CICM Editorial · Pan-African