Industry Spotlight
Deep-dive features on how individual sectors — banking, telecoms, retail, insurance, hospitality, healthcare and the public sector — are getting CX right (and sometimes very wrong).
4 stories
Ghana
EgyptEGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Egypt has brought financial services to tens of millions of new customers in under a decade. It is also, by the World Bank's own reckoning, …
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…
NigeriaNIGERIA: SCALE, SPEED, AND THE FIGHT FOR TRUST
Africa's largest economy now moves close to a billion dollars a day through digital payments. The question keeping bank and fintech executiv…