Africa CX Leadership Awards 2026: Celebrating the Continent's Customer Experience Trailblazers

Customer Experience has quietly become one of Africa's most powerful competitive advantages and this year; Chartered Institute of Customer Management (CICM) put a spotlight on the people driving that shift. At the 2026 Africa CX Leadership Awards, individuals from across the continent were honoured for doing more than managing customer relationships they're rewriting the rulebook on what customer-first leadership looks like in African markets.

The award recognises leaders who have contributed to CX as a profession, championed customer experience excellence, and delivered exceptional, standards-raising work within their organisations and communities.

CX News Africa proudly congratulates the 2026 Individual Award Winners:

Futhi Tembe

Samson Arega Bekele

Christine Tum

Alma Angela Olela

Ekem Mudavanhu

Mwiinga Mwaanga

Mumbi Odame

Christine Njagi

Antonia Odhihambo

Harriet Lwakatare

Otis Makahamadze

Yanga Madikizela

Cornelia van Heerden

Rhoda Mwaka

Gofaone Mokalake

Catherine Kailmila

Chioma Ejewuke

Shadon Moodley

Antonia Oakes Alexander

Mariam Maumba

Shivonn Cunha

Dr. Oliver Museka

Nicole Meki

Each of these leaders was recognised for their outstanding contribution to Customer Experience across Africa for building organisations, departments, and cultures that put the customer first, and for strengthening CX as a discipline on the continent.

CX News Africa congratulates every one of this year's individual award winners. Their work is a reminder that behind every great brand experience in Africa, there's a leader pushing standards forward one customer interaction at a time.

Stay with CX News Africa as we continue our coverage of the 2026 Africa CX Leadership Awards, including our spotlight on the corporate category winners.

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