QuestionPro Joins as Platinum Sponsor for Botswana Customer Experience Symposium and BNCSI Launch
With the Botswana Customer Experience Symposium and the launch of the National Customer Satisfaction Index just days away, CICM welcomes QuestionPro's global measurement expertise as Platinum Sponsor.
The Chartered Institute of Customer Management (CICM) is delighted to welcome QuestionPro as Platinum Sponsor of the Botswana Customer Experience Symposium and the launch of the Botswana National Customer Satisfaction Index (BNCSI), taking place on 8 October 2026 at AVANI Gaborone Resort and Casino.
QuestionPro's global expertise in customer and employee experience measurement will help drive meaningful conversations on transforming customer insights into measurable business outcomes, a fitting partnership as Botswana prepares to launch its first standardised, data-driven national benchmark for customer satisfaction.
"Thank you, QuestionPro, for partnering with us to advance customer excellence in Botswana. Together, we're turning customer feedback into meaningful change," CICM Botswana said.
The Symposium, endorsed by the Southern Africa Customer Experience Council and BA ISAGO University, runs from 08h00 to 16h00 and will bring together business leaders, policymakers and CX practitioners to mark this milestone for Botswana's service economy.
