CICM Global Appoints New Board to Lead Africa's Customer Experience Revolution

The Chartered Institute of Customer Management (CICM) has announced the appointment of a new board of directors, marking a significant milestone in the organization's continued growth as the leading voice for customer experience excellence across Africa.

The newly constituted board brings together seasoned professionals from business, academia, and industry, reflecting CICM's commitment to diverse, high-caliber leadership as it drives its mandate of satisfaction, trust, and positivity in customer management practice across the continent.

Leading the board as Chairman is Prof. Wynand Goosen, supported by Dr. Mary Ritz as Vice Chairperson. They are joined by board members Chantel Botha, Prof. Douglas Chiguvi, and MushfiQ Hopkins, each bringing specialized expertise to guide CICM's strategic direction.

Rounding out the board are Ex-Officio Members Ricky Harris, Thabo Victorius, Charlene Chibonda, and Dr. Rinos Mautsa, who continue to provide institutional leadership and continuity as CICM expands its footprint across the region.

Commenting on the appointment, CICM reaffirmed its commitment to advancing customer experience standards across Africa, with the new board expected to play a central role in shaping the Institute's strategic priorities in the years ahead.

The appointment comes at a pivotal time for CICM as it continues to scale its regional presence, deepen its training and certification offerings, and strengthen partnerships across the customer experience ecosystem in Africa.