MalawiNicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
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16 results for “Trust”.
EgyptEgypt's Digital Banks Are Coming. The Hard Part Is Making Them Pay
Cairo's biggest lenders are about to test one of the oldest questions in banking: is it cheaper to build a new customer base from scratch th…
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
CICM Global Appoints New Board to Lead Africa's Customer Experience Revolution
CICM Global has named Prof. Wynand Goosen as Board Chairman and Dr. Mary Ritz as Vice Chairperson, heading a new nine-member board set to sh…
What If the Customer Experience Problem Isn't a Customer Experience Problem?
It's easy to spot what customers say they experience — and equally easy to jump straight to the most obvious fix. After all, customers wait,…
Experience Is the Strategy Now
From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth
TRUST, BOTS AND THE BOTTOM LINE
Inside South Africa's Customer Experience Reckoning
THE CUSTOMER DID NOT ENTER AN ESCAPE ROOM
Why Human First CX must give people a clear way through digital service
EGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Egypt has brought financial services to tens of millions of new customers in under a decade. It is also, by the World Bank's own reckoning, …
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…