AFTER FIVE YEARS IN THE WILDERNESS, AFRICA'S CX COUNCIL PREPARES FOR RELAUNCH
Founding members regroup to rebuild the continent's pan-African body for customer experience, with a full board, committee structure, and a …
Pan-African Desk
Locally reported customer-experience news and analysis from Pan-African.
18 stories
TRUST, BOTS AND THE BOTTOM LINE
Inside South Africa's Customer Experience Reckoning
THE CUSTOMER DID NOT ENTER AN ESCAPE ROOM
Why Human First CX must give people a clear way through digital service