AI and Automation in CX: What Actually works in African Markets
From Safaricom's Zuri to Vodacom's TOBi, Andre Prins examines why the best AI in African customer experience isn't the most advanced - it's …
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Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…