CICM Confers Its Highest Honour: Meet the 2026 Class of CX Fellows
Fellowship is the pinnacle of recognition in Customer Experience reserved for those who have not just practised CX but shaped its future. Me…
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5 results for “Kenya”.
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…
RwandaRWANDA: WHEN GOVERNMENT BECOMES THE COUNTRY'S BIGGEST CX CASE STUDY
While most governments treat public service delivery as an afterthought, Rwanda has turned its e-government platform into arguably the best-…