QuestionPro Joins as Platinum Sponsor for Botswana Customer Experience Symposium and BNCSI Launch
With the Botswana Customer Experience Symposium and the launch of the National Customer Satisfaction Index just days away, CICM welcomes Que…
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MalawiNicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
TanzaniaTanzania Learns to Serve — But Not Everyone Gets a Seat at the Table
Inside the 2025 Tanzania National Customer Satisfaction Index: a record-high national score, a widening gap between public and private servi…
ZambiaZambia's Service Economy Turns a Corner — But Two Sectors Are Being Left Behind
CICM REPORTER: LUSAKA