ZimbabweOnly 4% Certified: CICM Graduates Signal Africa's Rising CX Voice
At CICM's 14th Graduation Ceremony in Harare, a new class of certified professionals pushed the continent's total past 5,000 but with just 4…
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MalawiNicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
CICM Global Appoints New Board to Lead Africa's Customer Experience Revolution
CICM Global has named Prof. Wynand Goosen as Board Chairman and Dr. Mary Ritz as Vice Chairperson, heading a new nine-member board set to sh…
Ghana
TanzaniaTanzania Learns to Serve — But Not Everyone Gets a Seat at the Table
Inside the 2025 Tanzania National Customer Satisfaction Index: a record-high national score, a widening gap between public and private servi…