MalawiNicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
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EgyptEgypt's Digital Banks Are Coming. The Hard Part Is Making Them Pay
Cairo's biggest lenders are about to test one of the oldest questions in banking: is it cheaper to build a new customer base from scratch th…
Inside Africa's Boldest CX Recognition
What the 2026 Leadership Awards Reveal, and Why 2027 Should Be on Your Radar
Africa Service Excellence Awards 2026: The Brands Winning the Customer Experience Race
From mobile money to municipal services, this year's Africa Service Excellence Awards named the organisations setting the CX benchmark acros…
TRUST, BOTS AND THE BOTTOM LINE
Inside South Africa's Customer Experience Reckoning
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…
EGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Egypt has brought financial services to tens of millions of new customers in under a decade. It is also, by the World Bank's own reckoning, …
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…
NigeriaNIGERIA: SCALE, SPEED, AND THE FIGHT FOR TRUST
Africa's largest economy now moves close to a billion dollars a day through digital payments. The question keeping bank and fintech executiv…
Tanzania Learns to Serve — But Not Everyone Gets a Seat at the Table
Inside the 2025 Tanzania National Customer Satisfaction Index: a record-high national score, a widening gap between public and private servi…