Experience Is the Strategy Now
From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth
CX News
The latest CX News coverage from across Africa.
18 stories
AFTER FIVE YEARS IN THE WILDERNESS, AFRICA'S CX COUNCIL PREPARES FOR RELAUNCH
Founding members regroup to rebuild the continent's pan-African body for customer experience, with a full board, committee structure, and a …
THE CUSTOMER DID NOT ENTER AN ESCAPE ROOM
Why Human First CX must give people a clear way through digital service
Malawi
TanzaniaTanzania Learns to Serve — But Not Everyone Gets a Seat at the Table
Inside the 2025 Tanzania National Customer Satisfaction Index: a record-high national score, a widening gap between public and private servi…
ZambiaZambia's Service Economy Turns a Corner — But Two Sectors Are Being Left Behind
CICM REPORTER: LUSAKA