ZimbabweOnly 4% Certified: CICM Graduates Signal Africa's Rising CX Voice
At CICM's 14th Graduation Ceremony in Harare, a new class of certified professionals pushed the continent's total past 5,000 but with just 4…
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5 results for “Tanzania”.
RwandaKigali Becomes the Home of African CX Leadership
KIGALI - In two short years, a single gathering at Kigali's Ubumwe Grande Hotel has grown into the continent's most closely watched platform…
A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference
Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…
Tanzania Learns to Serve — But Not Everyone Gets a Seat at the Table
Inside the 2025 Tanzania National Customer Satisfaction Index: a record-high national score, a widening gap between public and private servi…