South AfricaSilence the Spam: South Africa's New Opt-Out Registry Puts Consumers Back in Control
The National Consumer Commission will administer a national registry letting consumers block unwanted direct marketing calls, texts and emai…
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8 results for “Regulatory”.
The Costliest Contact Centre Problem Is the One You Diagnose Incorrectly
The data is not the diagnosis
The Missing Middle: Where AI-Shaped CX Is Really Decided
MAGAZINE ARTICLE SUBMISSION
TanzaniaAfrica's Biggest CX Stage Moves to Dar es Salaam — With Zanzibar as the Encore
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…
EgyptEGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Egypt has brought financial services to tens of millions of new customers in under a decade. It is also, by the World Bank's own reckoning, …
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…
NigeriaNIGERIA: SCALE, SPEED, AND THE FIGHT FOR TRUST
Africa's largest economy now moves close to a billion dollars a day through digital payments. The question keeping bank and fintech executiv…
ZimbabweThe Citizen Becomes the Scorekeeper
A new presidential platform lets ordinary Zimbabweans grade their council's water, roads and refuse collection in real time.