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A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference

Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …

Experience Is the Strategy Now

From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth

AFTER FIVE YEARS IN THE WILDERNESS, AFRICA'S CX COUNCIL PREPARES FOR RELAUNCH

Founding members regroup to rebuild the continent's pan-African body for customer experience, with a full board, committee structure, and a …

After 12 Years, The Customer Magazine Has a New Name and a Bigger Mission