AI and Automation in CX: What Actually works in African Markets
From Safaricom's Zuri to Vodacom's TOBi, Andre Prins examines why the best AI in African customer experience isn't the most advanced - it's …
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MalawiNicole Meki to Lead New CICM Malawi Board as Nation Sets Sights on World-Class Service
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…