EgyptEgypt's Digital Banks Are Coming. The Hard Part Is Making Them Pay
Cairo's biggest lenders are about to test one of the oldest questions in banking: is it cheaper to build a new customer base from scratch th…
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Experience Is the Strategy Now
From Customer Experience to Competitive Advantage: Strategy, Tech and Human-Centred Growth
EGYPT: THE LAST GREAT BANKING FRONTIER IN AFRICA
Egypt has brought financial services to tens of millions of new customers in under a decade. It is also, by the World Bank's own reckoning, …
KenyaKENYA: THE COUNTRY WHERE THE PHONE BECAME THE BANK
For years, the story of Kenyan mobile money was told in one impressive but slightly abstract number: penetration. Regulators and telecoms lo…
NigeriaNIGERIA: SCALE, SPEED, AND THE FIGHT FOR TRUST
Africa's largest economy now moves close to a billion dollars a day through digital payments. The question keeping bank and fintech executiv…