South AfricaSilence the Spam: South Africa's New Opt-Out Registry Puts Consumers Back in Control
The National Consumer Commission will administer a national registry letting consumers block unwanted direct marketing calls, texts and emai…
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ZimbabweThe Citizen Becomes the Scorekeeper
A new presidential platform lets ordinary Zimbabweans grade their council's water, roads and refuse collection in real time.
TanzaniaTanzania Learns to Serve — But Not Everyone Gets a Seat at the Table
Inside the 2025 Tanzania National Customer Satisfaction Index: a record-high national score, a widening gap between public and private servi…