Only 4% Certified: CICM Graduates Signal Africa's Rising CX Voice
At CICM's 14th Graduation Ceremony in Harare, a new class of certified professionals pushed the continent's total past 5,000 but with just 4…
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At CICM's 14th Graduation Ceremony in Harare, a new class of certified professionals pushed the continent's total past 5,000 but with just 4…
Telekom Networks Malawi's (TNM) CX Director takes the chair, with Medhealth's Medson Chitsulo as deputy, as a six-member Board sets out to l…
KIGALI - In two short years, a single gathering at Kigali's Ubumwe Grande Hotel has grown into the continent's most closely watched platform…
What the 2026 Leadership Awards Reveal, and Why 2027 Should Be on Your Radar
Fellowship is the pinnacle of recognition in Customer Experience reserved for those who have not just practised CX but shaped its future. Me…
The 2026 Africa CX Leadership Awards honoured a new generation of Customer Experience leaders from across the continent. CX News Africa cele…
Even before delegates have packed their black-tie outfits for this month's gathering in Sandton, the Chartered Institute of Customer Managem…