AI and Automation in CX: What Actually works in African Markets
From Safaricom's Zuri to Vodacom's TOBi, Andre Prins examines why the best AI in African customer experience isn't the most advanced - it's …
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A Decade in the Making: CX Africa News Marks 10 Years of The Customer Magazine with Bold Rebrand at CICM's Sandton Conference
Ten years after The Customer Magazine first began chronicling Africa's service economy, the title has re-emerged as CX Africa News unveiled …
